Comparison

Cloud POS or traditional POS?

Not a competitor teardown — a comparison of two models. Traditional systems are bought once and installed on a machine in your shop; cloud systems are rented monthly and updated centrally. Each suits a different restaurant.

What you are comparingTraditional on-premise POSChatPoint (cloud)
Upfront costLicence plus hardware, typically tens of thousands of HK dollars before you serve a tableFrom HK$99 a month, no licence, use the tablets you already have
UpdatesPaid upgrades, often needing an engineer visitIncluded and applied automatically
Seeing your salesUsually only from the machine in the shopFrom any browser, wherever you are
Delivery platformsA separate tablet per platform; staff re-key every orderFoodpanda and Keeta orders arrive in the kitchen automatically
HardwareProprietary terminals from one supplierOrdinary Android tablets and mainstream receipt printers
Adding a stationBuy another terminal and a licenceSign in on another tablet
If you stop payingThe system keeps running on the machine you boughtAccess stops, but your data is exportable at any time

Comparison of two delivery models, not of any specific vendor. Traditional POS pricing varies widely by supplier — always ask for a two-year total.

Being straight with you

When a traditional POS is the better choice

  • Your shop has genuinely unreliable internet and you cannot add a backup connection — a cloud system needs a working link to sync, even though the POS keeps taking orders locally.
  • You already own terminals that are depreciated but working, and your current system does everything you need. Replacing a paid-for system that works is rarely worth it.
  • You need deep custom integration with existing in-house software that has no API. Bespoke on-premise work can do things a shared cloud product will not.
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